FAQs
What You Get FAQs
A Review Capture Page is a dedicated web page designed to encourage your satisfied customers to leave reviews about their positive experiences. It's crucial because it provides a centralized and user-friendly platform where customers can easily share their feedback, boosting your online reputation.
Absolutely! Our Review Capture Page is optimized for mobile devices, ensuring that customers can leave reviews conveniently from their smartphones and tablets.
"Complete Review Instructions for All Review Sites" are step-by-step guidelines that help your customers post reviews on various online platforms. These instructions simplify the review process, making it more likely for customers to leave positive feedback on multiple sites, enhancing your online presence.
The "Negative Experience Capture Form" is a tool that allows dissatisfied customers to provide feedback privately before posting negative reviews publicly. It gives you a chance to address their concerns and potentially resolve issues before they damage your online reputation.
We help get your customers to your review landing page by sending a drip sequence of emails and setting you up to get you a flood of new reviews.
Review Monitoring Alerts notify you in real-time whenever a new review is posted, whether it's positive or negative. These alerts allow you to stay on top of your online reputation and respond promptly to maintain a positive image.
The Website Review Widget is a dynamic tool that aggregates your top reviews from various platforms and displays them on your website. It boosts your website's credibility by showcasing positive feedback directly from your customers.
Social Broadcasting of 5-Star Reviews is a feature that automatically shares your best reviews on social media platforms. It leverages positive customer feedback to promote your business and attract more potential customers.
The Email Signature Widget allows you to include your best reviews in your email signature. It's a powerful way to showcase your positive reputation with every email you send, reinforcing trust and credibility.
These features and benefits work together to strengthen your online reputation, attract more customers, and enhance your overall brand image.
Review and Reputation Management General FAQs
Review and reputation management involves actively monitoring, influencing, and improving a local business's online presence and customer feedback. It's essential because in today's digital age, potential customers often rely on online reviews and ratings to make decisions about which local businesses to engage with. Managing your online reputation ensures that your business is perceived positively, leading to increased trust and customer acquisition.
Online reviews have a significant impact on local business success. Bright Local's research shows that 87% of consumers read online reviews for local businesses in 2021. Positive reviews build trust, influence purchase decisions, and help businesses stand out from the competition. Paying attention to reviews is crucial because they shape your online reputation and can directly impact your bottom line.
Actively managing online reviews and reputation offers several benefits:
- Enhanced Trust: Positive reviews build trust with potential customers.
- Increased Customer Acquisition: A strong online reputation attracts new customers.
- Competitive Advantage: Businesses that actively manage reviews gain an edge.
- Negative Feedback Resolution: Addressing negative feedback can prevent reputation damage.
- Marketing and Branding: Positive reviews can be used for marketing and branding.
- Improved SEO: Positive reviews can boost search engine rankings.
Bright Local's findings reveal that 73% of consumers believe that reviews older than three months are no longer relevant. Consistently receiving fresh reviews signals to potential customers that your business is actively engaged and committed to providing excellent service. It helps maintain a positive and up-to-date online reputation.
Actively encouraging satisfied customers to leave reviews is vital because:
- Positive Feedback Magnet: It attracts more positive feedback.
- Balanced Representation: It ensures a balanced representation of your business.
- Improved Visibility: More reviews can improve your visibility in search results.
- Competitive Edge: It helps you outshine competitors with fewer reviews.
- Boosted Customer Confidence: Positive reviews boost potential customers' confidence.
Negative reviews can harm a local business by deterring potential customers. Addressing them proactively is crucial because it allows you to:
- Prevent Reputation Damage: Resolve issues before they escalate.
- Show Commitment: Demonstrates your commitment to excellent service.
- Turn Critics into Advocates: Negative reviewers can become loyal advocates if their concerns are addressed.
Reputation management tools and services help local businesses by:
- Streamlining Review Collection: Making it easy for customers to leave reviews.
- Monitoring Reviews: Keeping track of what customers are saying.
- Managing Negative Feedback: Providing a platform to address issues privately.
- Showcasing Positive Feedback: Displaying positive reviews on websites and social media.
- Automating Review Requests: Sending reminders to customers to leave reviews.
Businesses should consider using these tools and services to save time, efficiently manage their online reputation, and leverage positive feedback for growth.
Local businesses can use their online reputation as a marketing tool by:
- Showcasing Positive Reviews: Sharing them on websites and social media.
- Incorporating Reviews into Marketing Collateral: Using positive feedback in advertisements.
- Including Reviews in Email Signatures: Adding them to email signatures for increased visibility.
It's effective because it builds trust with potential customers, differentiates your business, and serves as social proof of your quality.
The bottom line is that review and reputation management are worth the investment because they directly impact a local business's success. They help build trust, attract new customers, provide a competitive edge, and ensure that your online presence accurately reflects the quality of your services. In today's digital age, actively managing your online reputation is not just beneficial; it's essential for sustained growth and success.
Pricing FAQs
The initial investment is $1,000 total, which includes the $500 set-up fee and 1st month's subscription to the service.
Months 2 through 12 will be automatically charged at $500.
The initial investment is $3,500 total, which includes the $500 set-up fee and 12 months of services at the discounted rate of $250 per month.
The first payment is $2,100 to include the $500 set-up fee and payment 1 of $1,600.
The 2nd payment will occur approximately 30 days later at $1,600.
Yes, the set-up fee is paid once no matter your payment option chosen or how often you renew service.
Have more questions?
Contact Stacy at 404-907-2833 or stacy@onlypeetsandbeans.com
Or schedule a 15-minute consultation by clicking the button.